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Our Core Values:

We share six core values with the wider Access Bank Group, these values have formed the Bank’s five-year plans and underpinned its approach to meeting targets

Excellence

  • Surpassing ordinary standards to be the best in all that we do.
  • Setting the standard for what it means to be exceptional.
  • Our approach is not that of excellence at all costs – it is excellence on all fronts so that we deliver outcomes that are economically, environmentally and socially responsible.

Innovation

  • Pioneering new ways of doing things, new products and services, new approaches to clients/customers.
  • Being first, testing the waters, pushing boundaries.
  • Anticipating and responding quickly to market needs with the right technology, products and services to achieve our customers’ objectives.

Professionalism

  • Putting our best foot forward in everything we do, especially in high-pressure situations.
  • Consistently bringing the best of our knowledge and expertise to the table in all interactions with stakeholders.
  • Setting the highest standards in our work ethic, behaviour and activities, in the way we treat our customers and – just as importantly – each other.

Passion for Customers

  • We live to serve our customers.
  • As well as delivering excellent customer service, we focus on our corporate responsibilities, supporting growth and opportunity in Africa and elsewhere.
  • Treating customers fairly. Building long-term relationships based on trust, fairness and transparency.

Empowered Employees

  • Recruiting and retaining the right people and teams, based on shared values and vision.
  • Developing our people to become world-class professionals.
  • Encouraging a sense of ownership at individual level, while fostering team spirit and loyalty to a shared vision.

Leadership

  • Leading by example, leading with guts.
  • Being first, being the best, sometimes being the only.
  • Challenging the status quo.