Important Information

The Access Bank Malta Limited takes great satisfaction in providing its customers with a high-quality service. As part of our customer-focused approach, it is our policy that:

• All complaints are handled fairly, professionally and without undue delay;
• All complaints are brought to the attention of the Complaints Handling Officer;
• You are satisfied with the manner in which we have handled your complaint; and
• You are notified of your rights to refer your complaint to an Alternative Dispute Resolution.

All complaints may be brought to the attention of the Complaints Handling Officer at The Access Bank Malta Limited Level 4, The Piazzetta Business Plaza, Triq Għar il-Lembi, Sliema SLM 1605, Malta, via an email: complaints@theaccessbankmaltaltd.mt or by calling us on (+356) 2316 7900;

This Complaints Procedure Guide provides you, our customer, with a quick overview of the process to be followed for lodging a complaint should you be dissatisfied with any of our services. If you still feel that your concern was not addressed to your complete satisfaction, you have the right to seek an Alternative Dispute Resolution as outlined in the Guide.